Counterpath Bria Professional 2.5 Windows User Guide Manuel d'utilisateur

www.counterpath.comBria Professional 2.5 for WindowsUser Guide

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73 Using Bria Professional3.1 Starting Bria ProfessionalIf Bria Professional is not already running, start it as you would any other program: Use the

CounterPath Corporation83.3 The Onscreen Softphone The Bria Professional MenuFile• My Profile. See page 51.• Preferences. These settings control the w

Bria Professional 2.5 for Windows User Guide9ContactsLets you work with contacts. Everything in this menu except for import and export can also be per

CounterPath Corporation10The DeskbarTo display the softphone as a deskbar, click the Deskbar button.The Deskbar provides a compact GUI for performing

Bria Professional 2.5 for Windows User Guide113.4 Placing a CallYou can contact someone using:• A softphone address (for example, [email protected]

CounterPath Corporation12How From the... DescriptionKeying Dialpad or computer keyboard1. If another call is currently in progress, click on the Cal

Bria Professional 2.5 for Windows User Guide13Placing another CallTo place a new call (without hanging up on the current call), click the Start anothe

CounterPath Corporation14If You Do not Select an Account – Auto AccountIf you have more than one account enabled and if you do not select the account,

Bria Professional 2.5 for Windows User Guide153.5 Handling an Incoming CallBria Professional must be running to answer incoming calls. (If Bria Profes

CounterPath CorporationCounterPath CorporationSuite 300, One Bentall Centre505 Burrard Street, Box 95Vancouver, BC V7X 1M3Tel: 604.320.3344sales@count

CounterPath Corporation163.6 Handling an Established CallWhile the call is in progress you can:• Control the audio: use the speakerphone, mute the cal

Bria Professional 2.5 for Windows User Guide173.7 Transfering a CallQuick TransferYou can set up a list of phone numbers that calls can be transferred

CounterPath Corporation18Attended Transfer – Call then TransferYou can first speak to the target (the person you are transfering the call to), then cl

Bria Professional 2.5 for Windows User Guide193.8 VideoAdding VideoEither you or the other party can add video at any time.To add video, open the Vide

CounterPath Corporation203.9 VoicemailIf your service includes voicemail, then when you have voicemail messages, the word “new” appears beside the voi

Bria Professional 2.5 for Windows User Guide213.10 Conference CallsStarting a Conference CallYou can create a conference call starting from one existi

CounterPath Corporation22Managing the ConferenceAdding More ParticipantsYou can add more participants to an existing conference in any of these ways:•

Bria Professional 2.5 for Windows User Guide23Suspending the ConferenceTo suspend the conference, click the Hold button. Audio ControlsAdjusting Volum

CounterPath Corporation24The conference host serves as the “funnel” for other video. Whatever the conference host is receiving will automatically be s

Bria Professional 2.5 for Windows User Guide253.11 Instant MessagingInstant messages are made using softphone addresses. Therefore, you can send or re

iContentsIntroduction...

CounterPath Corporation26Sending a Broadcast IMYou can send an IM to several people at one time. A broadcast IM is not a conference IM. • With a broad

Bria Professional 2.5 for Windows User Guide273. Type the message. Include emoticons and formatting, as desired. To insert a return in the message, pr

CounterPath Corporation28Conference IM—Group ChatGroup chat allows you to exchange instant messages with a group of people in the same session. All pe

Bria Professional 2.5 for Windows User Guide29Managing a Group ChatInviting More ParticipantsTo invite more participants to a group chat, select onlin

CounterPath Corporation30Viewing the IM ArchiveYou can view your recent IM activity for any contact or group chat session. Do one of the following:• R

Bria Professional 2.5 for Windows User Guide313.12 Sending and Receiving FilesSending FilesYou may be able to send files to another contact. The other

CounterPath Corporation32Receiving FilesReceiving a File as Part of an IMYou can receive files from another party. You do not have to set up to receiv

Bria Professional 2.5 for Windows User Guide333.13 E-mailYou can send an e-mail to one or more contacts, or to all the contacts in a group. The contac

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354 Using the Address BookThe Address Book panel, which is divided into tabs, provides access to the following: • Contacts.• Call history. See page 42

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CounterPath Corporation36Setting up ContactsAdding a ContactClick , or right-click a group and choose Add Contact to Group. The Contact Profile dialo

Bria Professional 2.5 for Windows User Guide37Contact Profile — Advanced DialogThis dialog lets you fine tune the presence sharing information for thi

CounterPath Corporation38Importing ContactsYou can populate the Bria Professional contact list by importing from an external file or files. Your syste

Bria Professional 2.5 for Windows User Guide39Exporting ContactsYou can export a contact list to a comma-separated file, a pst file or a vcf file.1. F

CounterPath Corporation40Managing ContactsChanging Contact InformationTo change the information for a contact, right-click the contact and choose View

Bria Professional 2.5 for Windows User Guide41Contact FlyoutLeft-click on a contact to show the Contact flyout. This flyout shows all the contact meth

CounterPath Corporation424.2 History TabManaging the Lists of CallsYou can right-click on an entry in a list to:• Delete the call.• Delete all entries

Bria Professional 2.5 for Windows User Guide434.3 AvailabilityAvailability refers to the ability to see whether a person is available or not: online,

CounterPath Corporation44Allowing Other Parties to See your Availability (Publishing your Availability)Continuing from above, when the other person al

Bria Professional 2.5 for Windows User Guide45For important information on how privacy affects availability, see “Privacy” on page 48.Button ResultIgn

11 IntroductionBria Professional is CounterPath’s softphone designed specifically for business and enterprise users. It includes the features that are

CounterPath Corporation46Setting your AvailabilityChanging your AvailabilityClick the down arrow beside the availability indicator on Bria Professiona

Bria Professional 2.5 for Windows User Guide47Do not disturb You have set your availability to this status. Bria Professional will never automatically

CounterPath Corporation484.4 PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can control whether your con

Bria Professional 2.5 for Windows User Guide49You will no longer see incoming calls or instant messages from this person; they will automatically be d

CounterPath Corporation504.5 LDAP Directory TabThe Directory tab appears only if you have set up to use LDAP, as described on page 59. Phone a PersonR

515 Configuring Bria ProfessionalYou can configure Bria Professional in several ways:• Set up your personal profile. See below.• Configure global beha

CounterPath Corporation525.2 Configuring PreferencesChoose File > Preferences. The Preferences window appears. The Preferences panels let you contr

Bria Professional 2.5 for Windows User Guide53Preferences – Alerts & SoundsThis panel lets you control the Call Alerts box and lets you assign sou

CounterPath Corporation54Preferences – PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can control whethe

Bria Professional 2.5 for Windows User Guide55Preferences – Quick TransferThis panel lets you set up a list of phone numbers that calls can be transfe

CounterPath Corporation2• Support for the following video codecs:H.263, H.263+ 1998, H.264.• Automatic selection of the best codec based on the other

CounterPath Corporation56Preferences – DevicesBria Professional automatically detects devices at each startup, and selects the most appropriate device

Bria Professional 2.5 for Windows User Guide57Field DescriptionHeadset ModeSpeaker Microphone Change these fields only if you want to override the dev

CounterPath Corporation58Preferences – NetworkField DescriptionNetwork Connection Speed Select the type of network connection for your computer.The sl

Bria Professional 2.5 for Windows User Guide59Preferences – Audio CodecsChange the settings on this tab only if advised to do so by your system admini

CounterPath Corporation60Preferences – DiagnosticsThis panel lets you enable logging to files. Logging uses computer resources, so you should only ena

Bria Professional 2.5 for Windows User Guide61Preferences – AdvancedField DescriptionReduce echoes Turning this feature on improves sound quality. Thi

CounterPath Corporation625.3 Configuring AccountsAccounts Settings WindowIn general, you will work with the Account Settings window only when advised

63A Application Hot KeysFunction Keyboard ShortcutAnswer EnterExit Ctrl+QHang up EscHold PeriodMute Spacebar

CounterPath Corporation64B Contact List HeadingsFollowing is a list of all the headings that are used in the Bria Professional contact list. This list

Bria Professional 2.5 for Windows User Guide65C Location of FilesSystem files get copied to the installation directory specified when installing Bria

32 Installation and Setup2.1 Getting ReadyXMPP AccountsIf you use an XMPP service for instant messaging or presence, you will need the following infor

CounterPath Corporation66D Other Ways to Run Bria Professional D.1 From a HyperlinkYou can attach a hyperlink to a phone number or softphone address t

Bria Professional 2.5 for Windows User Guide67E GlossaryAEC Acoustic echo cancellation. Processing of the audio or video signal to reduce the echo eff

CounterPath Corporation68RFC Request for Comment. A document that describes an aspect of an internet technology. An RFC may be a proposed, draft or fu

CounterPath Corporation42.2 Starting Bria ProfessionalIf Bria Professional is not already running, start it as you would any other program: Use the Wi

Bria Professional 2.5 for Windows User Guide53. If you are setting up an XMPP account, click Add > New XMPP Account. The XMPP Account window appear