Counterpath eyeBeam 1.11 User Guide for Windows Manuel d'utilisateur

eyeBeam 1.11 User GuideOperations and Configuration Guide to eyeBeamCounterPath’s Full-Featured Video SoftphoneCounterPath Solutions, Inc.Floor 8, 100

42.2 Minimum System RequirementsThe following tables outline hardware and software requirements for installing eyeBeam:2.2.1 eyeBeam for Windows2.2.2

52.4 Installing eyeBeamInstalling eyeBeam is straightforward and follows familiar software installation procedure.2.4.1 Windows installationFollow the

62.5.2 Uninstalling the Macintosh version1. Click on the eyeBeam icon and hold it down2. Drag the icon to the Trash.2.6 Starting eyeBeamUsers can star

7Follow the steps below to complete the Tuning Wizard:1. Click Next to begin the wizard.2. Choose which type of device to configure.3. Choose the corr

83Using the Softphone3.1 The Dial PadThe eyeBeam softphone provides an easy-to-use dial pad as the main user interface, which allows for quick access

93.2 Before Making a Call3.2.1 Things to keep in mindMaking calls with eyeBeam is simple; there are, however, some differences between a softphone and

10Figure 2 - VoIP Service Provider InformationComplete the following fields to login to the service provider’s network. NOTE THAT NOT ALL OF THESE FI

11The remaining fields are not usually required by services providers, but may be useful depending on the user’s local network configuration. Refer t

123.3 Placing a CallAs mentioned in the previous section, eyeBeam becomes ready to make or receive calls once users see the message Logged in – Enter

13Users can also dial a number by entering a valid SIP URL such as: [email protected] Ending a CallAs with traditional phones, softphone calls ar

iNoticeLiabilityAll rights reserved.The content of this publication is intended to demonstrate typical uses and capabilities of the eye-Beam 1.11 appl

14As a call arrives, click the Dial button (or press Enter on the computer keyboard) to answer. Users can also click the appropriate flashing line bu

153.8.2 Codec selectioneyeBeam allows users to select which audio codec(s) to use for calls. Audio codecs describe the format by which audio streams

16Figure 7 - The Privacy Management WindowClick the Add button to add a contact’s address. By default all actions will be allowed for the contact. To

173.10 Window ControlsAt the top of the dial pad are the help, minimize, and close buttons (see Figure 1). Depending on the version running, the beha

184 Extended Calling FeaturesAlong with basic calling functionality, eyeBeam also includes many advanced features found in traditional business phones

194.1.3 Removing a party from the conferenceTo remove a party form an existing conference call, complete the following steps:1. Place the conference o

204.2.1 Unattended call transferAlso called a “blind” call transfer, this type occurs when a user initiates a transfer without informing the third par

214.4 Do Not DisturbeyeBeam allows users to set their softphone to a Do Not Disturb mode. When the softphone is set to this mode all incoming calls w

224.7 FlashThe Flash button on eyeBeam works the same way as flash on a traditional telephone. Clicking the hang-up button quickly on a traditional te

235 The Drawers & Settings MenuAs with similar features on cell phones, eyeBeam allows users to store a list of contacts in a virtual phone book.

iiPublication History2005: First Issue

245.1.1 Recent callsAs users make and receive phone calls, eyeBeam stores them in a list of recent calls. Click the Received Calls item in the Contac

255.1.2 Importing contactsSelect this option to import a list of contacts from another CounterPath client into the eyeBeam phone book.Access the Calls

26Figure 9 - The Instant Message WindowType a message in the bottom text area, then click Send on the right to send the message. Click the blue phone

275.4 The Settings DialogRight-click on the eyeBeam softphone to bring up the context menu, then choose Settings to access eyeBeam’s settings dialogs.

28Using dialing prefixes to access different SIP proxy accountsWhen following the instructions provided in this section to configure a new SIP account

295.4.3 Server-side storageUse this dialog to indicate where to store contact information. Use either Local, or the information provided by the VoIP s

305.4.6 MediaUse this menu to configure headsets, speaker phones, and USB devices5.4.7 Media – Audio5.4.8 Media - Advanced Audio - CodecsMove codecs t

31NOTE THAT THESE SETTINGS SHOULD NOT BE CHANGED.5.4.10 VideoUse this dialog to change video settings. Users may have to set video to the minimum valu

325.4.14 DiagnosticsSet advanced diagnostics options here. Press F9 to view the diagnostic log. NOTE THAT THE USER’S TECHNICAL SUPPORT REPRESENTATIVE

336 Application Hot KeyseyeBeam includes a number of keyboard shortcuts available for many of its functions. A list of these is shown in Table 2 belo

iiiInteractive Aids and ConventionsThe eyeBeam 1.11 User Guide makes use of the following interactive aids and conventions to help readers locate rele

34Appendix A: eyeBeam TroubleshootingThe following is a guide to troubleshooting various issues that may arise when using the eyeBeam softphone. Use

357. If the result is could not find host, or request timeout, that computer is not available. Please contact the appropriate VoIP service provider fo

36Multiple IP addresses on the same computerIf a user’s computer has more than one IP address, eyeBeam may have difficulty choosing the correct addres

37Audio contains bothersome background noiseSignificant background noise can be due to the level of the silence threshold. Have the other party adjus

38One-way audioIf a firewall restricts incoming connections, users may get only one-way audio. Configure eyeBeam to use the service provider’s Outbou

1List of FiguresFigure 1 - The eyeBeam User Interface...8Figure 2 - VoIP Service Provider In

1List of TablesConference Management ...21Application Hot Keys...

11Introduction1.1 What is eyeBeam?eyeBeam is a software telephone with all of the features of traditional business telephones, including hold, transfe

2charges. Voice quality for conversations using VoIP technologies can greatly exceed traditional telephone services. Note that CounterPath Solutions

32 Installation and Setup2.1 Before InstallingThis section covers important information that is required before installing the software to use eyeBeam