Counterpath Bria iPhone Edition 1.2 User Guide Manuel d'utilisateur télécharger pdf (Page 34)

CounterPath Corporation

A Troubleshooting

More Information

• You can view Frequently Asked Questions at https://support.counterpath.com/default.asp?W367.

• You can visit the Bria iPhone Edition forum at forums.counterpath.com > Bria iPhone Edition.

Using Bria Diagnostics

When you have a problem with Bria, customer support may ask you to turn on diagnostics in order to capture

information.

1. Go to Settings > Advanced Settings and turn Verbose Logging to ON. Click Apply Changes.

2. Use Bria as instructed by customer support.

3. When done, go to Settings > Advanced Settings again.

4. Tap Send Log. A prompt appears. Tap Yes. The collected data is sent to customer support.

A message appears when the data has been successfully sent.

5. Make a note of this reference number.

6. Turn off Verbose Logging. Click Apply Changes.

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Counterpath Bria iPhone Edition 1.2 User Guide Manuel d'utilisateur Page 34