Counterpath X-Lite 4 for Windows User Guide Manuel d'utilisateur

X-Lite 4 for WindowsUser Guide

CounterPath Corporation62.4 TroubleshootingX-Lite 4 includes three tools for helping you troubleshoot problems:• You can verify that your microphone,

73Using X-Lite3.1 Starting X-LiteIf X-Lite is not already running, start it as you would any other program: Use the Windows Start menu or double-click

CounterPath Corporation83.2 Shutting DownTo shut down X-Lite, click Softphone > Exit.Note that clicking the Close button (X) on the softphone minim

X-Lite 4 for Windows User Guide9The X-Lite MenuSoftphone• Accounts. These settings control how X-Lite interacts with your VoIP service provider. See “

CounterPath Corporation10Showing and Hiding Parts of the SoftphoneYou can still receive calls when X-Lite is hidden or minimized. If you exit when X-L

X-Lite 4 for Windows User Guide113.4 Placing a CallYou can contact someone using:• A softphone address (for example, [email protected])• A tradition

CounterPath Corporation12Placing another CallTo place a new call (without hanging up on the current call), simply place the call in the normal way. A

X-Lite 4 for Windows User Guide133.5 Handling Incoming CallsX-Lite must be running to answer incoming calls. (If X-Lite is not running, incoming calls

CounterPath Corporation143.6 Handling an Established CallAudio controlsShow video panel (but do not start video)Click to send an IM to this person (th

X-Lite 4 for Windows User Guide153.7 Handling Video CallsPlacing a Video Call Adding VideoIf you have a camera, you can click Start Video to add video

CounterPath Corporation2CounterPath CorporationSuite 300, One Bentall Centre505 Burrard Street, Box 95Vancouver, BC V7X 1M3Tel: 604.320.3344sales@coun

CounterPath Corporation163.8 VoicemailIf your service includes voicemail and you have set up voicemail options (page 31), then when you have voicemail

X-Lite 4 for Windows User Guide173.9 Instant MessagingSending an IM1. You can send an IM to a contact who has a softphone address..The Instant Message

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194 Using Resources4.1 Contacts TabThe Contacts tab displays your contacts and lets you specify multiple contact methods for them, including:• Softpho

CounterPath Corporation20Managing Contacts and GroupsAdding a ContactClick , or right-click a group and choose Add Contact to Group. The Contact Prof

X-Lite 4 for Windows User Guide21Adding a Contact using an Existing AddressYou can add a contact by capturing existing information. On the History tab

CounterPath Corporation22Contact FlyoutLeft-click on a contact to show the Contact flyout. This flyout shows all the contact methods set up for the co

X-Lite 4 for Windows User Guide234.2 History TabManaging the Lists of CallsYou can right-click on an entry in a list to:• Delete the call.• Delete all

CounterPath Corporation244.3 AvailabilityAvailability refers to the ability to see whether a person is available or not: online, on the phone, busy, a

X-Lite 4 for Windows User Guide25Receiving an Online Status RequestWhen someone who is not one of your contacts has you as a contact on their end, you

iContentsIntroduction...

CounterPath Corporation26Setting your AvailabilityChanging your AvailabilityClick the down arrow beside the availability indicator on X-Lite, and sele

X-Lite 4 for Windows User Guide27On the phone Either:• You have set your availability to this status. In this case, X-Lite will never automatically sw

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295 Configuring X-LiteYou can configure X-Lite in several ways:• Configure global behavior. See “Configuring Preferences” on page 37.• Configure the b

CounterPath Corporation30Table 2: SIP Account Properties – AccountField DescriptionAccount name If desired, change the account name to something that

X-Lite 4 for Windows User Guide31SIP Account Properties – VoicemailThese settings let you set up to interact with your VoIP service provider’s voicema

CounterPath Corporation32SIP Account Properties – TopologySend calls to voicemail if unanswered Complete only if your VoIP service includes voicemail.

X-Lite 4 for Windows User Guide33SIP Account Properties – PresencePresence allows your contacts to see your online availability and allows you to see

CounterPath Corporation34SIP Account Properties – TransportContact your VoIP service provider to identify the types of transport that are supported. T

X-Lite 4 for Windows User Guide35SIP Account Properties – AdvancedTable 6: SIP Account Properties – AdvancedField DescriptionRegister SettingsReregist

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CounterPath Corporation36Session timer preference This field specifies your preference for which party should send the refresh. The preference is not

X-Lite 4 for Windows User Guide375.2 Configuring PreferencesChoose Softphone > Preferences. The Preferences window appears. The Preferences panels

CounterPath Corporation38Preferences – Alerts & SoundsThis panel lets you control the Call Alerts box and lets you assign sounds. Enable Alert dis

X-Lite 4 for Windows User Guide39Preferences – DevicesX-Lite automatically detects devices at each startup, and selects the most appropriate device fo

CounterPath Corporation40Table 7: Preferences – DevicesField DescriptionHeadset ModeSpeaker Microphone Change these fields only if you want to overrid

X-Lite 4 for Windows User Guide41USB Device Button SetupYou can assign functions to a USB-compliant device. For example, you can set the green button

CounterPath Corporation42Preferences – NetworkTable 8: Preferences – NetworkField DescriptionNetwork Connection Speed Select the type of network conne

X-Lite 4 for Windows User Guide43Preferences – Audio CodecsThis panel shows all the codecs that are included in X-Lite. You can enable or disable code

CounterPath Corporation44Supported CodecsCodec Narrowband WidebandBroadvoice-32 3Broadvoice-32 FEC 3DVI4 3DVI4 Wideband 3G.711aLaw * 3G.711uLaw * 3GSM

X-Lite 4 for Windows User Guide45Preferences – Video CodecsVideo codecs describe the format by which video streams are compressed for transmission ove

11 IntroductionStandard Telephone FeaturesThe CounterPath X-Lite 4 for Windows softphone has all standard telephone features, including:• Call display

CounterPath Corporation46Preferences – Quality of ServiceThe Quality of Service panel lets you request a specific transport service for signaling tra

X-Lite 4 for Windows User Guide47Preferences – Media QualityAudio QualityReduce echos Turning this feature on improves sound quality. This feature is

CounterPath Corporation48Preferences – AdvancedTable 9: Preferences – AdvancedField DescriptionDTMF You may need to change the DTMF configuration if y

49A TroubleshootingChoose Help > Troubleshooting to display the Troubleshooting window. Testing Audio and Video DevicesYou can verify that your mic

CounterPath Corporation50Testing Audio QualityWhile you are on a phone call, you can test the quality of the audio. Note that to perform a valid test,

X-Lite 4 for Windows User Guide512. Select the problem you are experiencing and click Start Logging. 3. On the second Diagnostics Logging screen, clic

CounterPath Corporation52B Dial PlanYou can create a dial plan to modify the the call input (what you type, select or drag onto the call entry field)

X-Lite 4 for Windows User Guide53• Pattern: the pattern that will be matched. One or more patterns. Each pattern is separated by a | pipe. The pipe is

CounterPath Corporation54Transformation KeywordsOrder of TransformationsThese transformations are always performed in the following order (the order i

X-Lite 4 for Windows User Guide55Results of the ComparisonX-Lite finds a match according to the following rules.B.4 ExamplesExample 1\a\a.T|xxxxxxx.T;

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CounterPath Corporation56C Location of FilesC:\Documents and Settings\<user name>\Local Settings\Application Data\CounterPath Corporation\X-Lite

X-Lite 4 for Windows User Guide57D GlossaryAEC Acoustic echo cancellation. Processing of the audio or video signal to reduce the echo effect that can

CounterPath Corporation58RFC Request for Comment. A document that describes an aspect of an internet technology. An RFC may be a proposed, draft or fu

32 Installation and Setup2.1 Getting ReadyAccount InformationAfter choosing a VoIP service provider, you will need the following information:• User na

CounterPath Corporation4Multimedia Device RequirementsX-Lite requires both speakers and a microphone to make calls. Any of the following configuration

X-Lite 4 for Windows User Guide5Setting up the AccountAfter obtaining SIP account information from your VoIP service provider, you can set up your X-L