Counterpath Bria 3.0 for Mac User Guide - Retail Deployments Manuel d'utilisateur

Bria 3.0 for Mac User GuideRetail Deployments

CounterPath Corporation6 Setting up for VoicemailYour VoIP service provider may offer voicemail. If it does, then you can set up some voicemail featur

Bria 3.0 for Mac User Guide – Retail Deployments72.4 Checking for Bria UpdatesTo check for updates to Bria, choose Help > Check for updates. The Au

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93Using Bria3.1 The Onscreen Softphone Resources. See page 31Call entry field See page 11.Close windowShow/hide dial padMinimize to dockShow/hide reso

CounterPath Corporation10The Bria MenuThe menu contains the following items that are specific to Bria:• Bria > Preferences. These settings control

Using Bria 3.0 for Mac – Retail Deployments113.2 Placing a CallYou can contact someone using:• A traditional phone number, if supported by your VoIP s

CounterPath Corporation12Call entry fieldClick to place the callAuto complete suggestions

Using Bria 3.0 for Mac – Retail Deployments13Placing another CallTo place a new call (without hanging up on the current call), simply place the call i

CounterPath Corporation143.3 Handling Incoming CallsBria must be running to answer incoming calls. (If Bria is not running, incoming calls may be dire

Using Bria 3.0 for Mac – Retail Deployments15Auto AnswerYou can set Bria to automatically answer all incoming calls. To turn auto answer off and on, i

CounterPath Corporation2CounterPath CorporationSuite 300, One Bentall Centre505 Burrard Street, Box 95Vancouver, BC V7X 1M3Tel: 604.320.3344sales@coun

CounterPath Corporation163.4 Handling an Established CallWhile the call is in progress you can:• Control the audio: use the speakerphone, mute the cal

Using Bria 3.0 for Mac – Retail Deployments173.5 Transfering a CallBasic (Unattended) Transfer – Transfer this CallYou can transfer a call to any numb

CounterPath Corporation18Attended Transfer – Call then TransferYou can first speak to the target (the person you are transfering the call to), then cl

Using Bria 3.0 for Mac – Retail Deployments193.6 Handling Video CallsPlacing a Video CallYou can start a call with video. See the table.How From the.

CounterPath Corporation20Adding VideoIf you have a camera, you can click Start Video to add video to an established call. When you add video, the othe

Using Bria 3.0 for Mac – Retail Deployments213.7 Conference CallsStarting a Conference CallFrom the DashboardFrom an Existing Call • Enter the number

CounterPath Corporation22Managing the ConferenceAdding More ParticipantsYou can add more participants to an existing conference in any of these ways:•

Using Bria 3.0 for Mac – Retail Deployments23Video Conference Calls Starting a Conference with VideoWhen you start a conference, video works as follow

CounterPath Corporation243.8 VoicemailIf your service includes voicemail and you have set up voicemail options (page 45), then when you have voicemail

Using Bria 3.0 for Mac – Retail Deployments253.10 Instant MessagingSending an IM1. There are several ways to select the person to send an IM to.2. Typ

1ContentsIntroduction...

CounterPath Corporation26Conference IM—Group ChatGroup chat allows you to exchange instant messages with a group of people in the same session. All pe

Using Bria 3.0 for Mac – Retail Deployments27Viewing the IM ArchiveYou can view your recent IM activity for any contact or group chat session.On the m

CounterPath Corporation283.11 Sending and Receiving FilesSending FilesIf you have an XMPP account, you can send files to another contact who has a Jab

294 Using the Resources4.1 Contacts TabThe Contacts tab displays your contacts and lets you specify multiple contact methods for them, including:• Sof

CounterPath Corporation30Populating the Contact ListAt any time, but particularly when you first deploy Bria, you may want to populate the contact lis

Using Bria 3.0 for Mac – Retail Deployments31Presence SharingPresence is shared by the account specified in the Accounts Settings window. To see which

CounterPath Corporation32Using ContactsContact FlyoutDouble-click on a contact to show the Contact flyout. This flyout shows all the contact methods s

Using Bria 3.0 for Mac – Retail Deployments334.2 History TabManaging the ListYou can control-click on an entry in a list to:• Delete the call.• Delete

CounterPath Corporation344.3 Sharing Online StatusYou can publish your online status to contacts who have softphone address, and you can set up Bria t

Using Bria 3.0 for Mac – Retail Deployments35Troubleshooting: When You Cannot See the Online StatusIf you have an XMPP account, online status informat

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CounterPath Corporation36Setting your Online StatusChanging your StatusClick the down arrow beside the online status indicator on Bria, and select the

Using Bria 3.0 for Mac – Retail Deployments37Adding Contacts to the Alert List (Buddy Pounce)You can add a contact to the Alert List in order to reque

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395 Configuring BriaChoose Bria > Preferences. The Preferences window appears.• When configuring Bria the first time, click the Accounts tab and se

CounterPath Corporation40• When multiple accounts are enabled, you will be able to receive calls on all those accounts.• You can never place a call on

Using Bria 3.0 for Mac – Retail Deployments41XMPP Account Table 1: XMPP Account Properties – AccountField DescriptionAccount name If desired, change t

CounterPath Corporation42Resource Optional resource, as specified in RFC 3920. For example "/home". If this setting is blank and the User ID

Using Bria 3.0 for Mac – Retail Deployments43SIP Accounts – General Table 2: Accounts – GeneralField DescriptionAccount name If desired, change the ac

CounterPath Corporation44Send outbound via Choose the setting specified by your VoIP service provider: • Domain: If your VoIP service provider require

Using Bria 3.0 for Mac – Retail Deployments45SIP Accounts – VoicemailThese settings let you set up to interact with your VoIP service provider’s voice

11 IntroductionRead this manual if you are deploying Bria without the help of a system administrator. If you are working in an enterprise that has a s

CounterPath Corporation46Number to dial for checking voicemail Optional, but complete this field only if your VoIP service includes voicemail. • Compl

Using Bria 3.0 for Mac – Retail Deployments47SIP Accounts – TopologyTable 4: Accounts – TopologyField DescriptionFirewall traversal modeLeave the defa

CounterPath Corporation48SIP Accounts – PresencePresence allows other softphone users to see your online status, and also allows you to see the online

Using Bria 3.0 for Mac – Retail Deployments49SIP Accounts – Storage These settings let you set up a remote storage system for the buddy list for this

CounterPath Corporation50SIP Accounts – TransportYou can set up Bria for the type of security (encryption) you want for incoming and outgoing calls.Br

Using Bria 3.0 for Mac – Retail Deployments51in the chain. Therefore, if the other party is outside your domain, you cannot be completely sure that th

CounterPath Corporation52SIP Accounts – AdvancedTable 9: SIP Accounts – AdvancedField DescriptionRegister SettingsReregister every The time interval b

Using Bria 3.0 for Mac – Retail Deployments53Enable session timersDefault session timeA session timer is a mechanism to detect whether a call session

CounterPath Corporation545.2 General PreferencesChoose Bria > Preferences. The Application window appears. All the tabs on this window except for “

Using Bria 3.0 for Mac – Retail Deployments55Preferences – Alerts & SoundsThis panel lets you control the alert box and lets you assign sounds. En

CounterPath Corporation2• Automatic selection of the best codec based on the other party’s capability, the available bandwidth, and network conditions

CounterPath Corporation56Preferences – DevicesBria automatically detects devices at each startup, and selects the most appropriate device for each pur

Using Bria 3.0 for Mac – Retail Deployments57Field DescriptionHeadset ModeSpeaker Microphone Change these fields only if you want to override the devi

CounterPath Corporation58Preferences – NetworkField DescriptionNetwork Connection Speed Select the type of network connection for your computer.The sl

Using Bria 3.0 for Mac – Retail Deployments59Preferences – Audio CodecsThis panel shows all the codecs that are included in the retail version of Bria

CounterPath Corporation60Supported CodecsCodec Narrowband Wideband Royalty-bearingIncluded in Retail BriaAMR Wideband (G.722.2) 33Broadvoice-32 3Broad

Using Bria 3.0 for Mac – Retail Deployments61Preferences – Video Codecs Video codecs describe the format by which video streams are compressed for tra

CounterPath Corporation62Preferences – Call AutomationThese settings let you configure how you want auto answer to handle incoming calls, when Auto An

Using Bria 3.0 for Mac – Retail Deployments63Preferences – Contact StorageThese settings let you set up a remote storage system for your contact list.

CounterPath Corporation64Table 10: SIP Accounts – StorageField DescriptionStorage method The storage method to be used for the Contact list file. The

Using Bria 3.0 for Mac – Retail Deployments65Preferences – AdvancedField DescriptionAudioReduce device echo Turning this feature on improves sound qua

32 Installation and Setup2.1 Getting ReadyAccount InformationAfter choosing a VoIP service provider, you will need the following information:• User na

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67A TroubleshootingChoose Help > Troubleshooting to display the Troubleshooting window. Testing Audio DevicesYou can verify that your microphone an

CounterPath Corporation68Testing Audio QualityWhile you are on a phone call, you can test the quality of the audio. Note that to perform a valid test,

Using Bria 3.0 for Mac – Retail Deployments69B Dial PlanWhen a call attempt is made, the call input (what you type, select or drag onto the call entry

CounterPath Corporation70B.1 Dial Plan SyntaxIn Bria, the dial plan establishes the expected patterns of characters for a telephone number or softphon

Using Bria 3.0 for Mac – Retail Deployments71PatternValid ContentThe content for a pattern follows the digit map rules of RFC 2705, supplemented by th

CounterPath Corporation72Transformation KeywordsOrder of TransformationsThese transformations are always performed in the following order (the order i

Using Bria 3.0 for Mac – Retail Deployments73Pending match • The pattern has no . (dot) but does have the T timer. There is a perfect match.• The patt

CounterPath Corporation74B.3 ExamplesExample 1\a\a.T|xxxxxxx.T;match=2;pre="9"This simple example shows how to differentiate between a PSTN

Using Bria 3.0 for Mac – Retail Deployments75• Handling of the account prefix (#1), if you are upgrading from Bria 1.1 and are accustomed to entering

CounterPath Corporation42.2 Configuring BriaFirst-time StartupIf Bria is not already running, start it as you would any other program. The Bria Login

CounterPath Corporation76C GlossaryAEC Acoustic echo cancellation. Processing of the audio or video signal to reduce the echo effect that can arise wi

Using Bria 3.0 for Mac – Retail Deployments77controlling the connection, and managing the network. The non-signaling portion of the call is the Media.

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Bria 3.0 for Mac User Guide – Retail Deployments5Setting up AccountsAfter obtaining SIP, SIMPLE, and (if applicable) XMPP account information from you