Counterpath Bria iPhone Edition 3.1 User Guide Manuel d'utilisateur télécharger pdf (Page 71)

Bria iPhone Edition User Guide

A Troubleshooting

Using Bria Diagnostics

If you have a problem with Bria, customer support may ask you to turn on diagnostics to capture information.

1. Go to Settings > Advanced Settings. If Verbose Logging is OFF, turn it to ON and tap Apply Changes.

2. Reproduce the problem. When done, go to Settings > Advanced Settings again. Tap Send Log. A prompt

appears.

3. The description of the problem could include the following:

• What you were doing when the problem occurred.

• Your Apple device and model.

• Any recent changes you have made to your setup of Bria.

• Whether you are in your “home” Wi-Fi zone (your normal Wi-Fi zone) or a different Wi-Fi zone.

• Whether you normally have mobile data (3G/4G/LTE) enabled on your device and in Bria.

4. When done, turn off Verbose Logging. Tap Apply Changes.

More Information

You can view Frequently Asked Questions at https://support.counterpath.com/knowledge-base/bria-iphone-

ipad-edition.

The log file is sent to

customer support.

Tap OK

Tap Yes

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Counterpath Bria iPhone Edition 3.1 User Guide Manuel d'utilisateur Page 71