Counterpath Bria 4 Windows User Guide - Retail Deployments Manuel d'utilisateur

Bria 4 for Windows User GuideRetail Deployments

CounterPath Corporation6Populating your Contact ListTypically, you will want to create contacts in order to easily make phone calls, send IMs and tran

CounterPath Corporation96Preferences – Files & Web TabsTable 13: Preferences – Files & Web TabsField DescriptionRecording folder The folder wh

97A TroubleshootingChoose Help > Troubleshooting to display the Troubleshooting window. Testing Audio DevicesYou can verify that your microphone an

CounterPath Corporation98Testing Audio QualityWhile you are on a phone call, you can test the quality of the audio. Note that to perform a valid test,

99DiagnosticsIf you have contacted CounterPath Customer Support in order to troubleshoot a problem, you may be asked to generate a diagnostic log and

CounterPath Corporation100B Application Hot KeysCategory Function Keyboard ShortcutMaking or answering a callAnswer an incoming call Ctrl + NDecline a

Bria 4 for Windows User Guide – Retail Deployments101C Dial PlanWhen a call attempt is made, the call input (what you type or select or drag onto the

PatternValid ContentThe content for a pattern follows the digit map rules of RFC 2705, supplemented by the rules for regular expressions. Where there

Transformation KeywordsOrder of TransformationsThese transformations are always performed in the following order (the order in which the transformatio

C.1 How the Input Is ProcessedComparing Input to the Dial Plan PatternsThe input is compared to each dial plan in turn, starting with the first listed

C.2 ExamplesExample 1\a\a.T|xxxxxxx.T;match=2;pre="9"This simple example shows how to differentiate between a PSTN number and a softphone ad

Bria 4 for Windows User Guide – Retail Deployments7• You can add addresses to the Contact list one by one. See page 53.For general information on cont

• Handling of the account prefix (#1), if you are upgrading from Bria 1.1 and are accustomed to entering the account number. Use of # to identify the

Bria 4 for Windows User Guide – Retail Deployments107D Contact List HeadingsFollowing is a list of all the headings that are used in the Bria contact

CounterPath Corporation108E Other Ways to Run Bria E.1 From a HyperlinkYou can attach a hyperlink to a phone number or softphone address that, when cl

Bria 4 for Windows User Guide – Retail Deployments109E.2 From the Command LineYou can start Bria from a DOS prompt. You may need to add the install di

CounterPath Corporation110F GlossaryBroadband Broad or wide bandwidth. In data transmission, the wider the band, the more data it is possible to trans

CounterPath Corporation83. Name a file, and click Save. Bria creates a text file with all the keys listed. 4. Transfer the text file to a new computer

93 Making Phone Calls3.1 Starting and Quitting BriaIf Bria is not already running, start it as you would any other program: Use the Windows Start menu

CounterPath Corporation10The Bria MenuSoftphone. • Accounts. These settings control how Bria interacts with your VoIP service provider and are set ind

Bria 4 for Windows User Guide – Retail Deployments113.3 Placing a CallPlace the call as described in the table below. The outgoing call opens in its o

CounterPath Corporation12Dealing with an Auto AttendantIf you know that your call will be answered by an auto attendant and you know what menu items y

Bria 4 for Windows User Guide – Retail Deployments13Selecting the Account to UseThis information applies only if you have more than one SIP account se

CounterPath Corporation14Hiding your Identity (Anonymous Calling)You can hide your identity on a call, so that the other person will not see your name

Bria 4 for Windows User Guide – Retail Deployments153.4 Handling Incoming CallsBria must be running to answer incoming calls. It can be running in the

CounterPath Corporation2CounterPath CorporationSuite 300, One Bentall Centre505 Burrard Street, Box 95Vancouver, BC V7X 1M3Tel: 604.320.3344sales@coun

CounterPath Corporation16Auto AnswerDisabling Call WaitingYou can turn on Disable Call Waiting. If on, when you are on a call, any new incoming call w

Bria 4 for Windows User Guide – Retail Deployments173.5 Handling an Established CallAdd as ContactAdd the current caller as a contact. See “Adding a C

CounterPath Corporation18EncryptionThe outgoing call may be encrypted, depending on your security settings. For information on the current security se

Bria 4 for Windows User Guide – Retail Deployments193.6 Transfering a CallBasic (Unattended) Transfer – Transfer this CallClick the Transfer buttonThe

CounterPath Corporation20Attended Transfer – Call then TransferYou can first speak to the target (the person you are transferring the call to), then c

Bria 4 for Windows User Guide – Retail Deployments213.7 Handling Video CallsPlacing a Video CallCalls made with Bria will work without a video camera,

CounterPath Corporation22Pausing and Resuming VideoClick Stop Video in the call panel or close the video window to pause sending your video.Click Star

Bria 4 for Windows User Guide – Retail Deployments233.8 Conference CallsStarting a Conference CallYou can start a conference call by:• making a confer

CounterPath Corporation24From an Existing Call From Two Established CallsFrom One Established CallYou can add more participantsYou can merge two estab

Bria 4 for Windows User Guide – Retail Deployments25Managing the Conference Adding More ParticipantsYou can add more participants to an existing confe

iContentsIntroduction...

CounterPath Corporation26Video Conference CallsCalls made with Bria will work without a video camera, but a video camera is necessary to allow other p

Bria 4 for Windows User Guide – Retail Deployments273.9 VoicemailIf your service includes voicemail and you have set up voicemail options (page 73), y

CounterPath Corporation283.11 Viewing Your WorkgroupThe workgroup gives you a detailed view of phone-related activity for a team. The workgroup featur

Bria 4 for Windows User Guide – Retail Deployments29Receiving a Request to JoinAnother member of your workgroup may request to join one of your phone

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Bria 4 for Windows User Guide – Retail Deployments314 Other Bria Features4.1 Instant MessagingSending an IM1. You can send an IM to a contact who has

CounterPath Corporation32Receiving an IMWhen an IM is received, either the Messages window or a Call Alert pops up. (To control which window appears,

Bria 4 for Windows User Guide – Retail Deployments334.2 Sending a Broadcast IMYou can send an IM to several people at one time. A broadcast IM is not

CounterPath Corporation344.3 Group Chat (Conference IM)Group chat allows you to exchange instant messages with a group of people in the same session.

Bria 4 for Windows User Guide – Retail Deployments35Managing a Group ChatLeaving a Group ChatUnregistering your XMPPP account or exiting Bria lets you

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CounterPath Corporation364.4 Chat RoomsTypically, chat rooms are used only in enterprises and are set up by the system administrator.

Bria 4 for Windows User Guide – Retail Deployments374.5 Viewing MessagesTo view your recent IM activity for any contact, group chat session, or chat r

CounterPath Corporation384.6 Sending and Receiving FilesSending FilesIf you have an XMPP account, you can send files to another contact who has a Jabb

Bria 4 for Windows User Guide – Retail Deployments394.7 Sharing your ScreenThe Screen Share Add-in lets you share your screen with other people, both

CounterPath Corporation404. Restart Bria. 5. On Bria, choose View > Show Screen Share. The Screen Share tab appears.Invite; see belowStart sharing;

Bria 4 for Windows User Guide – Retail Deployments41Inviting ParticipantsThere are several ways to invite participants.Whichever method you use, peopl

CounterPath Corporation42Inviting by Sending an EmailYou can invite any participants by email. The invitees do not need to be Bria users and do not ne

Bria 4 for Windows User Guide – Retail Deployments43Inviting by Sending an IM to ContactsYou can invite any participants by sending an IM to contacts

CounterPath Corporation44Inviting by Copying and Manually Pasting the Screen Share LinkYou can copy the screen share link to the clipboard and then se

Bria 4 for Windows User Guide – Retail Deployments45Starting a SessionIf you invite people and choose not to start the session immediately, you can st

11 IntroductionRead this manual if you who are deploying Bria without the help of a system administrator. (If, on the other hand, you are working in a

CounterPath Corporation46Managing a SessionSome invitees and all participants appear in the Screen Share tab.A person you invited in one of the other

Bria 4 for Windows User Guide – Retail Deployments47Managing the Screen Share LinkWhen you send an invitation, Bria generates a Screen Share link that

CounterPath Corporation48Receiving an InvitationIf you are a Bria user, you can receive an invitation to join a screen share from another Bria user wh

495 The Contacts TabThe Contacts tab displays your contacts. Each contact is shown with presence information and icons for single-click phoning and IM

CounterPath Corporation505.1 Populating the Contact ListAt any time, but particularly when you first deploy Bria, you may want to populate the contact

Bria 4 for Windows User Guide – Retail Deployments51Populating by Importing ContactsYou can populate the Bria contact list by importing from an extern

CounterPath Corporation52All information in the Bria contact list is exported to Microsoft Outlook. Only information that can be displayed in Outlook

Bria 4 for Windows User Guide – Retail Deployments535.2 Managing Contacts and GroupsAdding a ContactClick , or right-click a group and choose Add Con

CounterPath Corporation54Example – Contact with a Softphone NumberThis example shows how to add a contact when your VoIP service supports online avail

Bria 4 for Windows User Guide – Retail Deployments55Example – Contact with an XMPP Address This example shows how to add a contact who has an XMPP add

CounterPath Corporation2• Support for the following audio codecs (not all these codecs are included in the retail brands):Broadvoice-32, G.711aLaw, G.

CounterPath Corporation56Adding a Contact Using an Existing AddressYou can add a contact by capturing existing information: • If you are on a phone ca

Bria 4 for Windows User Guide – Retail Deployments575.3 Using ContactsDouble-click to phone or IM (depending on how double-clicking is configured in P

CounterPath Corporation585.4 Sharing Online StatusYou can publish your online status to contacts who have softphone address, and you can set up Bria t

Bria 4 for Windows User Guide – Retail Deployments59Sharing Online StatusWatching Others’ StatusTo watch a contact’s status, that contact must be tagg

CounterPath Corporation60You must respond to the request:Option Button Comment ResultCreate a new contactAllow This option is selected for you if you

Bria 4 for Windows User Guide – Retail Deployments61Setting your Online StatusChanging your StatusClick the down arrow beside the online status indica

CounterPath Corporation62Appear offline You have set your status to this value. The other person sees you as offline, even though you are actually onl

Bria 4 for Windows User Guide – Retail Deployments63Adding Contacts to the Alert List (Buddy Pounce)You can add a contact to the Alert List in order t

CounterPath Corporation645.5 PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can control whether your con

656 Using Other Resources6.1 History TabTo view the History tab, go to the main menu and choose View > Show History.Managing the Lists of CallsYou

32 Installation and Setup2.1 Getting ReadySIP Account InformationAfter choosing a VoIP service provider, you will need the following information:• Use

CounterPath Corporation666.2 Favorites TabYou can create favorites from your contact list. They will be displayed in both the Contacts tab and in the

677 Configuring Bria7.1 Configuring AccountsAccounts Settings WindowTo work with accounts, choose Softphone > Account Settings from the menu. The A

CounterPath Corporation68Bria contact list. You can then IM these contacts directly from Bria. To create an XMPP account, see page 69.• For informatio

Bria 4 for Windows User Guide – Retail Deployments69XMPP AccountYou create an XMPP account if, for example, you already have an XMPP account independe

CounterPath Corporation70Resource Optional resource, as specified in RFC 3920. For example “/home”. If this setting is blank and the User ID includes

Bria 4 for Windows User Guide – Retail Deployments71SIP Account Properties – AccountTable 2: SIP Account Properties – AccountField DescriptionAccount

CounterPath Corporation72Domain ProxyRegister with domain and receive callsCheck this box if you want to register with your VoIP service provider, so

Bria 4 for Windows User Guide – Retail Deployments73SIP Account Properties – VoicemailThese settings let you set up to interact with your VoIP service

CounterPath Corporation74Number for sending calls to voicemail Complete only if your VoIP service includes voicemail. Optional, but you must complete

Bria 4 for Windows User Guide – Retail Deployments75SIP Account Properties – TopologyTable 4: SIP Account Properties – TopologyField DescriptionFirewa

CounterPath Corporation4Set the profile to “I will manually input my account configuration” and click Continue. The softphone GUI appears. (Login is u

CounterPath Corporation76SIP Account Properties – PresenceThis tab lets you configure presence and workgroups.PresencePresence allows other softphone

Bria 4 for Windows User Guide – Retail Deployments77Setting up Workgroups in Peer-to-Peer ModeIn this mode, you add people who you want to share with.

CounterPath Corporation78When you display the Workgroup (View > Workgroup from the main menu), the members will appear.When You Are a Supervisor If

Bria 4 for Windows User Guide – Retail Deployments79SIP Account Properties – StorageTypically, you leave the storage method as Local. However, if your

CounterPath Corporation80SIP Account Properties – TransportEncryptionYou can set up Bria for the type of security (encryption) you want for incoming a

Bria 4 for Windows User Guide – Retail Deployments81Setting up for Security within BriaThe options for media encryption are described in the following

CounterPath Corporation82SIP Account Properties – AdvancedTable 9: SIP Account Properties – AdvancedField DescriptionRegister SettingsReregister every

Bria 4 for Windows User Guide – Retail Deployments83Session timer preference This field specifies your preference for which party should send the refr

CounterPath Corporation84Outlook AccountBria automatically creates an Outlook account if it detects Outlook on your computer.If you are using 32-bit O

Bria 4 for Windows User Guide – Retail Deployments85Field to use for Softphone addressBria can be set up to treat one of the contact fields as a SIP a

Bria 4 for Windows User Guide – Retail Deployments52.3 Configuring BriaSetting up AccountsAfter obtaining SIP account information from your VoIP servi

CounterPath Corporation867.2 Configuring PreferencesChoose Softphone > Preferences. The Preferences window appears. The Preferences panels let you

Bria 4 for Windows User Guide – Retail Deployments87Preferences – Alerts & SoundsThe tabs on this panel let you control the Call Alerts box and le

CounterPath Corporation88Preferences – PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can control whethe

Bria 4 for Windows User Guide – Retail Deployments89Preferences – DevicesBria automatically detects devices at each startup, and selects the most appr

CounterPath Corporation90Speakerphone ModeSpeaker Microphone Same as headset mode, but for the device to use when speakerphone is one (on the toolbar)

Bria 4 for Windows User Guide – Retail Deployments91Preferences – Shortcut KeysYou can enable shortcut keys to several functions. Customizing the Shor

CounterPath Corporation92Preferences – Audio CodecsThis panel shows all the codecs that are included in the retail version of Bria. You can enable or

Bria 4 for Windows User Guide – Retail Deployments93Preferences – Video CodecsVideo codecs describe the format by which video streams are compressed f

CounterPath Corporation94Preferences – DirectoryTypically, directories are used only in enterprises and are set up by the system administrator.

Bria 4 for Windows User Guide – Retail Deployments95Preferences – CallsTable 12: Preferences – CallsField DescriptionCalls These settings let you conf