Counterpath Bria 3.5 for Windows User Guide - Retail Deploymen Manuel d'utilisateur Page 89
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Bria 3 for Windows User Guide – Retail Deployments
85
Diagnostics
Only use this panel if instructed to do so by customer support.
To start logging Bria activity and send a logging report to CounterPath customer support:
1. Click Start Logging. The first Diagnostics Logging window appears.
2. Select the problem you are experiencing and click Start Logging.
3. On the second Diagnostics Logging screen, click Finish. Logging will start.
4. Perform the actions you want to capture; for example, attempt to make a phone call.
5. When done, choose Help > Troubleshooting > Diagnostics again and click Send Report. Select the report
and send it.
6. When the report has been sent, click Stop Logging. Click Done to close the Troubleshooting window.
- Bria 3 for Windows User Guide 1
- Retail Deployments 1
- Contents 3
- 1 Introduction 5
- Bria Add-in for Outlook™ 6
- 2 Installation and Setup 7
- Video Cameras 8
- 2.2 Starting Bria 9
- 2.3 Configuring Bria 10
- Populating your Contact List 11
- 2.4 Troubleshooting 12
- 2.5 Checking for Bria Updates 12
- 3 Making Phone Calls 13
- The Bria Toolbar 14
- The Bria Menu 14
- 3.3 Placing a Call 15
- 604551212PPP44; 16
- Letters to Numbers 17
- Placing another Call 18
- 3.4 Handling Incoming Calls 19
- Ending a Call 20
- 3.6 Transfering a Call 21
- 3.7 Handling Video Calls 23
- Pausing and Resuming Video 24
- 3.8 Conference Calls 25
- Managing the Conference 26
- Video Conference Calls 27
- 3.9 Voicemail 28
- 3.10 Forwarding Calls 28
- 3.11 Viewing Your Workgroup 29
- Receiving a Request to Join 30
- 4 Other Bria Features 31
- 4.2 Sending a Broadcast IM 32
- Inviting More Participants 33
- Leaving a Group Chat 33
- Rejoining a Group Chat 34
- 4.4 Chat Rooms 35
- Sending Files 36
- Receiving Files 36
- 5 The Contacts Tab 37
- Exporting Contacts 39
- Adding a Contact 40
- Modifying the Contact List 43
- 5.3 Using Contacts 44
- 5.4 Sharing Online Status 45
- Sharing Online Status 46
- Setting your Online Status 48
- 5.5 Privacy 51
- 6 Using Other Resources 53
- 6.2 Favorites Tab 54
- 7 Configuring Bria 55
- XMPP Account 57
- Presence 63
- When You Are a Supervisor 65
- Encryption 67
- INVITEs that are for 68
- REGISTER message 69
- Outlook Account 71
- 7.2 Configuring Preferences 72
- Preferences – Privacy 74
- Preferences – Devices 75
- Preferences – Shortcut Keys 77
- Preferences – Audio Codecs 78
- Supported Codecs 79
- Preferences – Video Codecs 80
- These fields appear only 81
- Preferences – Directory 82
- Preferences – Calls 83
- Missed Calls and Voicemail 85
- Placing Phone Calls 86
- Creating Outlook Contacts 87
- B Troubleshooting 88
- Diagnostics 89
- C Application Hot Keys 90
- D Dial Plan 91
- Valid Content 92
- Transformation Keywords 93
- Order of Transformations 93
- Results of the Comparison 94
- D.2 Examples 95
- E Contact List Headings 97
- F Other Ways to Run Bria 98
- G Glossary 99
- CounterPath Corporation 100
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